Refund Policy
At Shop-Smartly.us, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our updated refund policy below.
1. Eligibility for Refund
You may request a refund if:
You received the wrong item or a damaged product.
Your order was not delivered due to an error on our part.
You canceled the order before it entered production or was shipped.
Refund requests must be submitted within 7 days of receiving your order.
2. Non-Refundable Items
We do not offer refunds in the following cases:
Custom print jobs that have already been approved or completed.
Design errors due to incorrect files or inputs provided by the customer.
Delays caused by shipping carriers once the package has left our facility.
3. How to Request a Refund
To initiate a refund request, please follow these steps:
Email us at support@shop-smartly.us with the subject line “Refund Request.”
Include your full name, order number, and reason for the refund.
Attach any supporting documents or photos (e.g., product damage).
4. Refund Review & Processing
Once your request is received:
Our support team will review the details within 3 business days.
If the request meets our refund eligibility, we will notify you via email.
Approved refunds are issued to your original payment method within 5–10 business days.
You will receive a confirmation email once the refund is processed.
5. Dispute Resolution
In case of a dispute or unsatisfactory resolution:
You may escalate the issue to helpdesk@shop-smartly.us with all relevant information.
We aim to resolve disputes within 5 working days through direct communication.
If unresolved, we will cooperate with third-party payment mediators (such as Pepper Pay) for fair resolution.
6. Contact Us
For any questions regarding your order or this policy:
📧 Email: support@shop-smartly.us
📞 Phone: +1 (888) 536-6118
🌐 Website: https://shop-smartly.us
